After Sales Support Specialist (m/f/d)

After Sales Support Specialist (m/f/d), 1. image

BENEFITS:

  • Diverse, global, growing organization with flat hierarchies in a trend-setting industry 
  • A versatile and responsible field of activity in a fast growing and international company belonging to a multinational industrial corporation 
  • Play with the coolest additive technologies and top-notch companies 
  • A future-proof job with the innovation leader in the AM market 
  • Short decision-making processes  
  • Great colleagues from over 25 nations 
  • This position is based in the Lyon area where the French subsidiary in located (Hybrid – 3 days on-site)

POSITION DESCRIPTION:

As an After Sales Support Specialist, you will be the first point of contact for our customers and sales partners across the EMEA region. Your main responsibilities will include:
  • As the first point of contact, you will advise our customers and sales channel partners in the EMEA region competently and solution-oriented via phone or email
  • Providing advice and support via phone and email, ensuring customer satisfaction
  • Coordinating customer inquiries with various departments (Production, Purchasing, Product Management, Shipping, Accounting, and Sales)
  • Managing customer service tickets and tracking progress in our CRM system
  • Handling end-to-end order processing: quotations, confirmations, deliveries (including follow-ups), invoicing, and deadline monitoring
  • Maintaining accurate customer data in our SAP/ERP and CRM systems
  • Supporting the After Sales Account Managers and Service team to ensure seamless operations

QUALIFICATIONS AND REQUIREMENTS:

To thrive in this role, you should be a proactive, highly organized team player with a strong customer-first mindset. We’re looking for someone who is adaptable, detail-oriented, and eager to make a difference.
  • A completed commercial training or comparable qualification
  • Initial work experience in a similar position
  • An affinity for modern technology and confident use of MS Office
  • Knowledge of SAP/ERP and CRM systems is an advantage
  • Languages: Fluent French (native level) and good English skills (spoken and written) are required. German and Spanish are a plus
  • Excellent communication skills and a strong understanding of customer needs complete your profile
  • Mindset: Problem-solving attitude, ability to work independently, and commitment to delivering exceptional customer service

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.
We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.
 
Nikon SLM France, located in Lyon, is a dynamic and growing team of 10. In this role, you'll be an integral part of our local team while working closely with our international colleagues at headquarters in Lübeck. 

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 700 employees from over 25 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Singapore, South Korea, Canada and the United States.

HOW TO APPLY:

Apply directly via our online application tool. Unfortunately, we cannot consider applications by e-mail. 
We look forward to your application.

You have any further questions? Please feel free to contact us.

Your HR Recruiting Team
Nikon SLM Solutions AG