Customer Service Specialist Intercompany (m/f/d)

  • Published: 2024-04-10
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  • collective agreement of the chemical industry
  • 37,5 hours/week
  • 30 days of holiday
  • holiday pay
  • 13th salary
  • mobile work 
  • flexitime
  • company pension plan
  • kindergarten subsidy
  • Jobrad
  • Corporate Benefits
  • Corporate fitness network Wellpass


  • As the first point of contact, you will support our intercompanies around the globe competently and solution-oriented via phone or e-mail
  • You will coordinate customer concerns with various departments: production, purchasing, product management, project management, quality, shipping, accounting and sales
  • As part of this activity you will be responsible of tickets processing, quotes creation, order management, deliveries and invoicing in our ERP and CRM systems
  • You manage customer master data maintenance in the ERP/CRM
  • You will support the after sales account manager
  • Prepare and supervise reports for the daily business
  • Improve and standardize intercompany service department processes and tools


  • A completed commercial training or comparable qualification
  • You already have some professional experiences in a similar position
  • Your affinity for modern technology and customer service sets you apart
  • Knowledge of SAP/ERP and CRM systems is required
  • Very good language skills in English and German
  • You work in a service-oriented manner with attention to detail
  • Being a team player, quick learner and self-motivated working methods complete your profile


We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.
We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?


Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 600 employees from over 25 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Japan, Singapore, South Korea and the United States.


Apply directly via our online application tool. Unfortunately, we cannot consider applications by e-mail. 
We look forward to your application.

You have any further questions? Please feel free to contact us.

Your HR Recruiting Team
Nikon SLM Solutions AG