Head of Customer Success (m/f/d)

  • Lübeck, SLM Solutions Germany
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Head of Customer Success (m/f/d)

SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology.  Our 3D printers are designed to produce parts directly from a variety of metal powders.  The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, SLM Solutions has approximately 450 employees worldwide.

Position Description

  • Build up and execute Key Account / After Sales organization 
  • Profit and Loss responsibility for EMEA region covering all Services and Solutions with exception of trade business
  • Pro-active interaction to customers
  • Full customer ownership incl. customer experience and customer success
  • Integrate customer service team
  • Setup demand planning and master scheduling
  • Definition and Management of KPIs

Position Requirements

  • Successfully completed engineering studies in the field of mechanical engineering, industrial engineering or similar education
  • Several years of leadership experience with hands-on mentality
  • Knowledge and experience in the field of additive manufacturing processes is an advantage
  • Experience in the customer segments of SLM Solutions
  • Good interpersonal and communication skills to build effective relationships
  • Excellent written and spoken communication skills in English and German

Our offer to you

  • Diverse, global, growing organization with flat hierarchies in a trend-setting industry
  • A future-proof job with the innovation leader in the AM market
  • Short decision-making processes and flat hierarchies
  • Great colleagues from over 25 nations
  • Great Office space in Lübeck


We look forward to receiving your complete application documents online, indicating a possible start date and salary expectations.

Your HR Recruiting Team
SLM Solutions Group AG 
  • Mr. Torsten Stawicki
  • Recruiting Consultant (ad interim)