L3 Service Engineer (all genders)
- Remote Work
BENEFITS:
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) plan with a 4% match
- Holiday pay and paid time off
- Paid parental leave (maternity and paternity)
- Gym reimbursement
- Tuition reimbursement
- Company-paid disability coverage
- Company-paid life insurance
POSITION DESCRIPTION:
- Serve as a technical focal point for one or more products, participating in interdisciplinary Product Control Boards (PCB).
- Act as a communication channel between R&D, Product Management, Quality Management, and the customer’s installed base, with close interaction across global, cross-functional teams.
- Provide troubleshooting guidance to Field Service teams by analyzing component and system-level issues, utilizing RCA (Root Cause Analysis), FTA (Failure Tree Analysis), and machine log-file assessments.
- Create and maintain service documentation to explain corrective actions and diagnostic processes for service items.
- Deliver training sessions for both internal and external personnel.
- Conduct feasibility checks for SLM machine upgrade requests and assess risks for Technical Product Notifications.
- Provide direct service support at customer sites, investigating and troubleshooting machine malfunctions and aligning with the escalation process.
- Specialize in specific topics or problems, developing deep expertise to address complex technical issues.
QUALIFICATIONS AND REQUIREMENTS:
- Degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or a related field.
- 2+ years of experience in maintaining or operating laser powder bed fusion metal printers; direct experience with SLM Solutions machines is a plus.
- Understanding of integrated opto-mechanical-electronic systems, laser systems, metallurgy, welding, or optics; experience with metal powder-based melting processes (SLM/LPBF) is highly advantageous.
- Strong analytical and conceptual skills, with excellent communication and teamwork abilities.
- Fluent in English; proficiency in German or other languages is a plus.
- Willingness to travel at least 50%, including some international travel.
- Proficiency in MS Office applications.
YOUR NEW WORKPLACE:
We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.
We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.
Do you want to change the future of additive manufacturing and become part of our success story?
WHO WE ARE:
Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Japan, Singapore, South Korea and the United States.
HOW TO APPLY:
We look forward to your application.
You have any further questions? Please feel free to contact us.
Your HR Recruiting Team
Nikon SLM Solutions AG
- Catherine Juszczyk
- Recruiter
