Team Lead Customer Service (m/f/d)

  • Lübeck, SLM Solutions Germany
  • Published: 11.11.2020
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Team Lead Customer Service (m/f/d)

SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology.  Our 3D printers are designed to produce parts directly from a variety of metal powders.  The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, SLM Solutions has approximately 450 employees worldwide.

Position Description

  • Full commercial processing of entire after sales business
  • Management of technical and commercial personnel 
  • Interaction with customers
  • Management of quote/ contract release process
  • Performance of 1st level technical support/ technical triage
  • Demand planning and master scheduling of needed resources
  • Management of CRM-processes incl. ticket systems
  • Establishment of quality management for customer documents

Position Requirements

  • Successfully completed technical or commercial vocational training or similar education
  • Experience in sales/ commercial
  • Knowledge and experience in the field of additive manufacturing processes is an advantage
  • Experience in the customer segments of SLM Solutions is an advantage
  • A problem-solving and negotiation attitude
  • Good interpersonal and communication skills to build effective relationships
  • Excellent written and spoken communication skills in English and German

Our offer to you

  • Diverse, global, growing organization with flat hierarchies in a trend-setting industry
  • A future-proof job with the innovation leader in the AM market
  • Short decision-making processes and flat hierarchies
  • Great colleagues from over 25 nations
  • Great Office space in Lübeck

Contact

We look forward to receiving your complete application documents online, indicating a possible start date and salary expectations.

Your HR Recruiting Team
SLM Solutions Group AG 
  • Frau Nele Harms