Team Lead Field Service (m/f/d)

  • Lübeck, SLM Solutions Germany
  • Published: 11.11.2020
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Team Lead Field Service (m/f/d)

SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology.  Our 3D printers are designed to produce parts directly from a variety of metal powders.  The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, SLM Solutions has approximately 450 employees worldwide.

Position Description

  • Management of all service technicians in the area EMEA 
  • Customer interaction 
  • Performance of 2nd level technical support 
  • Pro-actively addressing business opportunities to customers
  • Measure and improve technical availability
  • Management of CRM-processes incl. ticket systems
  • Establishment of quality management for service activities

Position Requirements

  • Successfully completed technical apprenticeship or similar education
  • Experience in in technical service operations
  • Experience in the customer segments of SLM Solutions is an advantage
  • A problem-solving and negotiation attitude
  • Good interpersonal and communication skills to build effective relationships
  • Very good written and spoken communication skills in English and German

Our offer to you

  • Diverse, global, growing organization with flat hierarchies in a trend-setting industry
  • A future-proof job with the innovation leader in the AM market
  • Short decision-making processes and flat hierarchies
  • Great colleagues from over 25 nations
  • Great Office space in Lübeck

Contact

We look forward to receiving your complete application documents online, indicating a possible start date and salary expectations.

Your HR Recruiting Team
SLM Solutions Group AG 
  • HR Business Partner
  • Frau Angelika Hofmann